viernes, 9 de noviembre de 2018
Strike and how it works
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viernes, noviembre 09, 2018
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viernes, 19 de octubre de 2018
Workers legal representatives
In January we are having elections for the workers legal representatives, also named committee members.
If you are interested, in being a candidate or in how it works, please contact us.
Contact us on this link
If you are interested, in being a candidate or in how it works, please contact us.
Contact us on this link
jueves, 18 de octubre de 2018
ARTICLE 21. - FUNCTIONAL MOBILITY
In our collective agreement art. 21 are wtritten:
Functional mobility within the company will be carried out, in accordance with the provisions of this Agreement, respecting, in all cases, the legal regime, guarantees and requirements established in the Statute of Workers.
Functional mobility within the same professional group cannot be carried out between radically different specialties, which require complex training processes of adaptation.
Within the professional group, the degree of requirements or performance of the functions performed at each moment will determine the level of remuneration that is applicable.
The functional mobility within the same professional group will not suppose reduction of the level of remuneration of origin.
Mobility for the performance of functions belonging to a higher professional group, as well as mobility for the performance of functions belonging to a lower professional group, will be regulated according to the provisions established in this regard in article 39 of the Workers' Statute.
When the company deems it necessary for a contracted person to carry out corresponding work at a higher level, this will receive, during the time in which it lends them, the salary corresponding to that level.
Those who perform functions of a higher level for six months at least in the period of one year, or for eight months at least, in a period of two years, will belong to the higher level corresponding to the functions performed. For these purposes, the computation must be daily, regardless of the number of hours of the day dedicated to higher level functions.
Mobility, when it involves changes between specialized technical management and management of general services, may be carried out provided that the new assigned functions are equivalent to those of provenance, understood equivalence in the terms established in article 22.3 of the Workers' Statute.
The worker may request the change of functions, both within a professional group and outside it. In these cases, the request must be reasoned, and the requirements established in this Agreement for the performance of the functions or position requested must be met. The company will give a reasoned response to the request within a month.
Functional mobility carried out by mutual agreement between the parties, shall respect the provisions of a general nature in this Agreement and in the applicable legislation.
Consequently, changes in functions other than those established in the previous sections will require the agreement of the parties or, failing that, the submission of the rules foreseen for the substantial modifications of the working conditions, in accordance with the provisions of article 41.1. f) of the Workers' Statute.
The payment of higher-level functions, when performed sporadically and paid by effective day, will be applied by dividing the difference between the monthly salary of both levels, between 30 and multiplied by 1.4.
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jueves, octubre 18, 2018
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jueves, 4 de octubre de 2018
HOURS
According to
our collective agreement the normal hours per year is maximum 1764, with a
maximum of 39 hours per week.
If you got an
irregular distribution of your working time the maximum hours per week is 48.
If you do
overtime the maximum extra hours per year is 80.
If you have
a contract of 30 hours or less, you are not aloud to do extra hours, only
complementary hours are aloud, and with maximum of 30% of the ordinary hours
you have according to your contract. The complementary hours must be notified
with at least 3 day, and you must agree to them. There is a document for the
complementary hours that you have to sign, if you agree. The complementary
hours are paid as a normal hour.
The difference
between the complementary hours and the extra hours, apart from the price, is
that the complementary hours computes for the calculation of your salary during
sick leave, calculation of the unemployment benefits, and your retirement,
extra hours do not compute for these calculations.
Contact us for further information
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jueves, octubre 04, 2018
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martes, 2 de octubre de 2018
THE SS WILL REVIEW 64,000 MORE SICK LEAVES UNTIL THE END OF THE YEAR.
During the
last quarter of 2018, the INSS (national institute of the SS) will conduct 25%
more reviews of medical leave, which means 64,000 medical check-ups aside from
the usual ones. These reviews of the INSS are separate from the reviews of the MUTUA
of your company and it is mandatory to go to these extraordinary reviews as it
is with the reviews in the MUTUA. These reviews will only be made at sick
leaves of less than 345 days.
The purpose
of these new revisions of the INSS will be to verify that both medical leave
and payment are justified according to the worker's work activity.
(SS =
Social Security)
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martes, octubre 02, 2018
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Ubicación:
Barcelona, España
miércoles, 26 de septiembre de 2018
Art. 26 in our Collective Agreement; SCHEDULES AND SHIFTS
1.-The people hired will be
obligatorily assigned to one of the shifts of morning, afternoon, split shift
or night.
The following are set as time bands
for each shift:
Morning shift: you cannot start
before 07:00 hours or finish after 16:00 hours.
Afternoon shift: cannot start before
15:00 hours, or finish after 24:00 hours.
Night shift: cannot start before
22:00 hours, or finish after 08:00 hours.
Split shift: cannot start before
09:00 hours, or finish after 20:00 hours; in this shift, the end of the first
part and the beginning of the second, cannot be more than two hours, without repercussion
to agreement, individual or collective. It is recommended, however, that this
maximum time be shortened. This shift cannot be applied to personnel with a contract
equal to or less than 30 hours per week.
2.-In order to encourage full-time
hiring, the signatory parties agree to establish two new shifts to which only
full-time staff can be assigned and with a continuous working day.
Intensive morning: you cannot start
before 9:00 or finish after 18:00.
Intensive afternoon: you cannot
start before 12:00 or finish after 21:00.
In those campaigns in which one of
these shifts is established and there are staff with a part-time contract, these
will have precedence over newly-hired personnel to convert their time to
full-time, always on a voluntary basis.
In the same way, if there were
personnel with indefinite contracts of partial days of other campaigns, who
meet the necessary requirements for the position and were interested in
extending the working day and incorporation to this shift, they will also have
preference over new hires.
The companies will publish the
possibility of subscribing to these shifts in order to prove that, before
making any new hires for these shifts, the possibility has been offered to the
rest of the workforce of the campaign with a part-time contract.
The assignment to any of the new
shifts must be carried out by means of a written agreement between the company
and the person concerned.
3.-Companies will publish work
schedules at least 14 days before the start date of such schedules. In those
companies where the publication of the schedule is monthly, only the schedule
corresponding to the first week may be published 7 days in advance.
Only the schedules, within the fixed
bands, of a maximum of 20% of the staff, with a week in advance, may be
modified.
For this purpose, this 20% of the
staff must be informed of said circumstance at the date of publication of the
schedules and this shall be determined on a rotating basis. Therefore, the
personnel that have been included in this percentage shall not be considered
again until all the personnel of the campaign in that percentage have been
included. If it occurs, the modification of the schedule will be notified in
writing to the worker.
The companies, on a monthly basis,
will provide the workers’ legal representation with the nominal list of work
schedules, as well as the details of the subsequent modifications and the list
of personnel assigned to cover the modifications in each period.
In the cases in which the campaign
or service is of reception, and is initiated for the first time, during the
first month, and within the indicated bands, the schedule will be known with a
minimum advance of forty-eight hours.
In the cases in which the campaign
or service has originally established a working hours schedule that does not
allow the use of shifts and fixed time bands, the company, with prior
accreditation of the objective fact, may agree with the legal representation of
the workers on the establishment of different bands. This agreement must be
reflected in writing in all cases.
By agreement with the legal
representation of the workers, which will be recorded in writing, the
established time bands may be extended.
By agreement with the legal
representation of the workers, which shall be in writing, rotating shifts may
be established under the provisions of article 36.3 of the Workers' Statute.
FOR FURTHER INFORMATION CONTACT US
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miércoles, septiembre 26, 2018
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jueves, 20 de septiembre de 2018
ARTICLE 21 IN OUR COLLECTIVE AGREEMENT.- FUNCTIONAL MOBILITY
Functional mobility within the company will be carried
out, in accordance with the provisions of this Agreement, respecting, in all
cases, the legal regime, guarantees and requirements established in the Statute
of Workers.
Functional mobility within the same professional group
cannot be carried out between radically different specialties, which require
complex training processes of adaptation.
Within the professional group, the degree of
requirements or performance of the functions performed at each moment will
determine the level of remuneration that is applicable.
The functional mobility within the same professional
group will not suppose reduction of the level of remuneration of origin.
Mobility for the performance of functions belonging to
a higher professional group, as well as mobility for the performance of
functions belonging to a lower professional group, will be regulated according
to the provisions established in this regard in article 39 of the Workers'
Statute.
When the company deems it necessary for a contracted
person to carry out corresponding work at a higher level, this will receive,
during the time in which it lends them, the salary corresponding to that level.
Those who perform functions of a higher level for six
months at least in the period of one year, or for eight months at least, in a
period of two years, will belong to the higher level corresponding to the
functions performed. For these purposes, the computation must be daily,
regardless of the number of hours of the day dedicated to higher level
functions.
Mobility, when it involves changes between specialized
technical management and management of general services, may be carried out
provided that the new assigned functions are equivalent to those of provenance,
understood equivalence in the terms established in article 22.3 of the Workers'
Statute.
The worker may request the change of functions, both
within a professional group and outside it. In these cases, the request must be
reasoned, and the requirements established in this Agreement for the
performance of the functions or position requested must be met. The company
will give a reasoned response to the request within a month.
Functional mobility carried out by mutual agreement
between the parties, shall respect the provisions of a general nature in this
Agreement and in the applicable legislation.
Consequently, changes in functions other than those
established in the previous sections will require the agreement of the parties
or, failing that, the submission of the rules foreseen for the substantial
modifications of the working conditions, in accordance with the provisions of
article 41.1. f) of the Workers' Statute.
The payment of higher-level functions, when performed
sporadically and paid by effective day, will be applied by dividing the
difference between the monthly salary of both levels, between 30 and multiplied
by 1.4.
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jueves, septiembre 20, 2018
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viernes, 14 de septiembre de 2018
Resigning from the company
ASK UGT: we know how to answer your doubts correctly
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viernes, septiembre 14, 2018
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Ubicación:
Barcelona, España
lunes, 27 de agosto de 2018
Art. 26.3 Change of schedules
Article 26.3 of the
collective agreement establishes rules on how the company can change the
working hours within the time bands of this or agreed with the representatives
of the workers:
Companies will publish work schedules at least 14 days before the start
date of such schedules. In those companies where the publication of the
schedule is monthly, only the schedule corresponding to the first week may be
published 7 days in advance.
Only the schedules, within the fixed bands, a maximum of 20% of the
staff, with a week in advance, may be modified.
For this purpose, this 20% of the staff must be informed of said
circumstance at the date of publication of the schedules and shall be
determined on a rotating basis. Therefore, the personnel that have been
included in this percentage will not be able to appear again until all the
personnel of the campaign in that percentage have been included. If it occurs,
the modification of the schedule will be notified in writing to the worker.
The companies on a monthly basis will provide the union representation
with the nominal list of work schedules, as well as the details of the
subsequent modifications and the list of the personnel designated to cover the
modifications in each period.
In the cases in which the campaign or service is of reception, and it is
initiated for the first time, during the first month, and within the indicated
bands, the schedule will be known with a minimum advance of forty-eight hours.
In the cases in which the campaign or service has originally established
an execution schedule that does not allow the use of shifts and fixed time
bands, the company, with prior accreditation of the objective fact, may agree
with the legal representation of the workers the establishment of different
bands. This agreement must be reflected in any case in writing.
By collective agreement with the legal representation of the workers,
which will be recorded in writing, the established time bands may be extended.
By agreement with the legal representation of the workers, whose agreement
shall be in writing, rotating shifts may be established under the provisions of
article 36.3 of the Workers' Statute.
If you want to know more, contact us.
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miércoles, 22 de agosto de 2018
martes, 21 de agosto de 2018
Can the company dismiss me due to illness?
Yes,
art. 52 of the ET issues rules for when:
Article
52. Termination of the contract for objective reasons.
d)
For absences from work, even justified but intermittent, that reach twenty
percent of working days in two consecutive months provided that the total
absence of attendance in the previous twelve months reaches five percent of
working days, or twenty-five percent in four discontinuous months within a
twelve-month period.
Absences
due to legal strike for the duration of the same, the exercise of activities of
legal representation of workers, work accident, maternity, risk during
pregnancy and lactation, illnesses caused by pregnancy, childbirth or
lactation, paternity, leave and vacation, illness or non-work related accident
when the absence has been authorized by the official health services and lasts
for more than twenty consecutive days, or the reasons for the physical or psychological
situation derived from gender violence, accredited by the social services or
health care services, according to procedure, will not be computed.
Neither
will absences due to medical treatment of cancer or serious illness be
computed.
Article
53. Form and effects of the extinction for objective reasons.
a)
Written communication to the worker indicating the cause.
b) put
at disposal to the worker, simultaneously with the delivery of the written
communication, the compensation of twenty days per year of service, prorating by
months the periods of time less than one year and with a maximum of twelve
months.
During
the period of notice the worker will have the right, without losing his salary,
to a six-hour weekly leave in order to seek new employment.
If you want to know more, contact us
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martes, agosto 21, 2018
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viernes, 10 de agosto de 2018
If you get sick
You can see in our collective agreement how much you get paid during the sick leave:
Article 63.- Supplements in cases of temporary disability.
1.-In any case, the improvements agreed upon in the companies or those that are usually applied will be respected.
2.-Temporary disability in case of work accident: companies will supplement up to 100% of the salary Agreement, from the first day.
3.- Temporary disability in case of illness:
a) .- From day 1 to 3, 70% of the salary Agreement, with the cap of 9 days a year, and with medical leave.
b) .- From day 4 to 20, 75% of the salary Agreement and with medical leave.
c) .- From day 21 onwards: 100% of the salary Agreement, up to one year, and with medical leave.
In the event that hospitalization occurs, regardless of the day of hospitalization and the duration of the hospitalization, it will be complemented to 100% of the salary Agreement from the first day of the sick leave.
4.-The Salary Agreement includes the concepts of: base salary, extraordinary payments, normal holidays complement, special holidays, Sundays, plus for nocturnal work and for plus languages.
5.-The worker is obliged to submit the social security documentation within 72 hours, accepting, with prior notice, recognition by the Mutua’s doctor, in order that this report on the impossibility of providing service, submitting the discrepancy, if any, to the Medical Inspectorate of the Social Security.
For any doubts you are more than welcome to contact us.
Article 63.- Supplements in cases of temporary disability.
1.-In any case, the improvements agreed upon in the companies or those that are usually applied will be respected.
2.-Temporary disability in case of work accident: companies will supplement up to 100% of the salary Agreement, from the first day.
3.- Temporary disability in case of illness:
a) .- From day 1 to 3, 70% of the salary Agreement, with the cap of 9 days a year, and with medical leave.
b) .- From day 4 to 20, 75% of the salary Agreement and with medical leave.
c) .- From day 21 onwards: 100% of the salary Agreement, up to one year, and with medical leave.
In the event that hospitalization occurs, regardless of the day of hospitalization and the duration of the hospitalization, it will be complemented to 100% of the salary Agreement from the first day of the sick leave.
4.-The Salary Agreement includes the concepts of: base salary, extraordinary payments, normal holidays complement, special holidays, Sundays, plus for nocturnal work and for plus languages.
5.-The worker is obliged to submit the social security documentation within 72 hours, accepting, with prior notice, recognition by the Mutua’s doctor, in order that this report on the impossibility of providing service, submitting the discrepancy, if any, to the Medical Inspectorate of the Social Security.
For any doubts you are more than welcome to contact us.
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viernes, agosto 10, 2018
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lunes, 6 de agosto de 2018
PIF, (Individual Training Permit)
The Individual Training Permit (PIF), allows you to reconcile work and
studies.
The Individual Training Permit is the authorization granted by the
company to a worker so that he can devote part of his working day to carrying
out a recognized training activity with official accreditation, including those
corresponding to certificates of professionalism, as well as access to
recognition processes of work experience.
With the Individual Training Permit, the Vocational Training for
Employment System finances the company the salary costs of up to 200 working
hours that each calendar year or school year can dedicate the worker to be
trained contributing to their professional and personal development.
ü
The
salary costs (base salary, seniority, fixed complements and extraordinary
payments) of the working hours that the worker invests in their training are
reduced, limited to 200 hours per permit and academic year or calendar year.
ü
The
worker will ask the company for the authorization request form (Annex I
Ministerial Order).
ü
Denial
of authorization by the company must be motivated by organizational or
production reasons.
TRAINING REQUIREMENTS:
ü
Recognized
training through:
o Official accreditation. Issued by the competent
Administration and published in the BOE or regional bulletin.
o Official qualification. Issued by the Educational
Administration, valid throughout the state territory and published in the BOE.
o Vocational Training Certificates and Professional
Certificates.
ü
Its
object can be both the technical-professional development and the worker's
personnel.
ü
It
should not be included in the courses developed by the company.
ü
The
mode of delivery must be face-to-face. In the case of distance training or
teletraining, the face-to-face part will be accepted.
ü
Los
Permission to attend examinations to which workers may be entitled may not be
subject to a bonus.
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lunes, agosto 06, 2018
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viernes, 3 de agosto de 2018
PIF, (Permiso Individual de Formación)
|
|
|
ü Se bonifican los costes
salariales (sueldo base, antigüedad, complementos fijos y pagas
extraordinarias) de las horas laborales que el trabajador invierta en su
formación, limitándose a 200 horas por permiso y curso académico o año natural.
ü El trabajador requerirá a la
empresa el modelo de solicitud de autorización (Anexo I Orden Ministerial).
ü La denegación de autorización por
parte de la empresa debe estar motivada por razones organizativas o de
producción.
REQUISITOS DE LA FORMACIÓN:
ü Formación reconocida mediante:
o
Acreditación
oficial. Expedida por la Administración competente y publicada en el BOE o
boletín autonómico.
o
Titulación
oficial. Expedida por la Administración educativa, con validez en todo el
territorio estatal y publicada en el BOE.
o
Títulos de
Formación Profesional y Certificados de Profesionalidad.
ü Su objeto puede ser tanto el
desarrollo técnico-profesional como el personal del trabajador.
ü No debe estar incluida en los
cursos desarrollados por la empresa.
ü La modalidad de impartición debe
ser presencial. En el caso de tratarse de formación a distancia o
teleformación, se admitirá la parte presencial.
ü No podrán ser objeto de
bonificación los permisos para concurrir a exámenes a los que los trabajadores
puedan tener derecho.
Afiliarte en UGT
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viernes, agosto 03, 2018
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Ubicación:
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miércoles, 1 de agosto de 2018
Vacaciones
¿Sabías qué?
En el articulo 27, vacaciones, de nuestro convenio está puesto:
Si quieres saber más ponte en contacto con nosotros
Afiliarte en UGT, luchamos por tus derechos
En el articulo 27, vacaciones, de nuestro convenio está puesto:
Las
vacaciones serán de treinta y dos días naturales, (en
Sellbytel hay un acuerdo que dice que los días de vacaciones podrán ser 23
laborales al año).
Se podrán
dividir en periodos de 7 días continuados, debiéndose disfrutar en periodo
estival, preferentemente, al menos 14 días continuados, respetando las
necesidades del servicio.
Podrán
disfrutarse cuatro días sueltos, bien de forma separada o conjuntamente,
cualquier día laborable del año, de común acuerdo entre empresa y solicitante.
Las
vacaciones comenzarán siempre en día laborable para la persona interesada.
El periodo
de disfrute de vacaciones se fijará de común acuerdo entre el empresario y la
persona interesada, quien conocerá las fechas que le correspondan dos meses
antes, al menos, del comienzo del disfrute de las vacaciones.
Quienes
tengan contratos temporales inferiores a un año disfrutarán de los días de
vacaciones que les correspondan, proporcionalmente, en función de la duración
de su contrato. Si por cualquiera causa ajena a la voluntad de las partes no se
hubiera disfrutado período vacacional durante la vigencia del contrato se
abonará la compensación económica correspondiente en la liquidación de haberes
a la finalización de su relación laboral.
Las personas
con más de un año de actividad laboral se regirán por el artículo 38 del
Estatuto de los Trabajadores.
Si la
persona contratada causara baja antes del 31 de diciembre del año en que haya
disfrutado las vacaciones se le descontará de la liquidación correspondiente el
importe de los días disfrutados en exceso.
Cuando el
período de vacaciones fijado en el calendario de vacaciones de la empresa al
que se refieren los párrafos anteriores coincida en el tiempo con una
incapacidad temporal derivada del embarazo, el parto o la lactancia natural o
con el período de suspensión del contrato de trabajo previsto en el artículo
48.4 del Estatuto de los Trabajadores, se tendrá derecho a disfrutar las
vacaciones en fecha distinta a la de la incapacidad temporal o a la del
disfrute del permiso que por aplicación de dicho precepto le correspondiera, al
finalizar el período de suspensión, aunque haya terminado el año natural a que
correspondan.
Si quieres saber más ponte en contacto con nosotros
Afiliarte en UGT, luchamos por tus derechos
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martes, 31 de julio de 2018
¿Sabes qué?
En nuestro convenio articulo 54, Pausas en PVD, está puesto;
"Además de los descansos señalados en el artículo 24 de este Convenio, y sin que sean acumulativas a los mismos, y también con la consideración de tiempo efectivo de trabajo, el personal de operaciones que desarrolle su actividad en pantallas de visualización de datos, tendrá una pausa de cinco minutos por cada hora de trabajo efectivo. Dichas pausas no serán acumulativas entre sí.
Corresponderá a la empresa la distribución y forma de llevar a cabo dichas pausas, organizándolas de modo lógico y racional en función de las necesidades del servicio, sin que tales pausas puedan demorar, ni adelantar, su inicio más de 15 minutos respecto a cuando cumplan las horas fijadas para su ejecución."
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martes, julio 31, 2018
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Ubicación:
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jueves, 29 de marzo de 2018
SHORT DAY
According to
Sellbytel policy your short day have to be changed to another day if it falls
on a non-working bank holiday.
Publicado por
Sección Sindical UGT, Concentrix/Webhelp Barcelona
en
jueves, marzo 29, 2018
No hay comentarios:
Etiquetas:
barcelona,
catalunya,
contact center,
sellbytel,
ugt
Ubicación:
Barcelona, España
THE 2ND OF APRIL IS A NORMAL WORKING DAY.
The 2nd
of April is a Christian holiday but a normal working day.
Why?
In Spain
by law the workers do have a maximum of 14 bank holidays per year. This year
Catalunya for some reason have decided that we have 15 bank holidays and have
given the companies the possibility to choose between 2 of them, the 02/04 and
26/12, which one to be a normal working day. Sellbytel Barcelona chose the
02/04.
If you have
any doubts send us an email.
miércoles, 7 de febrero de 2018
¿QUÉ ES ACOSO LABORAL?
NO
TODO ES ACOSO LABORAL O MOBBING
El
Acoso moral o "mobbing", puede definirse como toda conducta abusiva o
de violencia psicológica que se realice de forma prolongada en el tiempo de
mínimo seis meses sobre una persona en el ámbito laboral, manifestada a través
de reiterados comportamientos, hechos, órdenes o palabras que tengan como
finalidad desacreditar, desconsiderar o aislar a un trabajador con objeto de
conseguir un auto-abandono del trabajo produciendo un daño progresivo y
continuo en su dignidad o integridad psíquica. Se considera circunstancia
agravante el hecho de que la persona que ejerce el acoso ostente alguna forma
de autoridad jerárquica en la estructura de la empresa sobre la persona
acosada.
Por otro lado, conforme a los recientes estudios
doctrinales y la jurisprudencia más reiterada, los elementos básicos del acoso
moral o "mobbing" son los siguientes:
- la intención de dañar, ya sea del empresario o de los
directivos, ya sea de los compañeros de trabajo;
- la producción de un daño en la esfera de los derechos
personales más esenciales;
- el carácter complejo, continuado, predeterminado y
sistemático del hostigamiento.
La doctrina especializada en esta materia incluye en esta
categoría de " mobbing " las siguientes conductas:
- ataques mediante medidas adoptadas contra la víctima: el
superior limita al trabajador las posibilidades de comunicarse, le cambia la
ubicación separándole de sus compañeros, se juzga de manera ofensiva su
trabajo, se cuestionan sus decisiones;
- ataque mediante aislamiento social;
- ataques a la vida privada;
- agresiones verbales, como gritar o insultar, criticar permanentemente
el trabajo de esa persona;
- rumores: criticar y difundir rumores contra esa persona,
entre otras.
El acoso moral en el trabajo somete al trabajador a un
trato degradante, conculcando el principio de igualdad de trabajo como se
definía en los artículos 3, 4 y 5 del a Directiva Comunitaria 76/207 derogada
por la Directiva 2006/54, el derecho a la integridad moral e interdicción de
tratos degradantes que protege el artículo 15 de la Constitución Española, así
como el artículo 4.2. e) del Estatuto de los Trabajadores (ET), (derecho básico
a la consideración debida a la dignidad), constituyendo sin duda causa justa
para que el trabajador pueda ejercitar, entre otras, la oportuna acción
rescisoria, solicitando la extinción de su contrato (artículo 50.1 a y c) del
ET).
Ahora bien, según explica también la doctrina más
autorizada, el conflicto y el acoso moral no son realidades correlativas. Por
un lado, todo conflicto no es manifestación de un acoso moral, de donde se
desprende que la existencia de acoso moral no se prueba con la simple
existencia de un conflicto. Por otro lado, la ausencia de un conflicto
explícito no elimina la existencia de acoso moral, al resultar factible su
manifestación externa en un conflicto larvado, aunque unido a otros indicios; y
por último la existencia de un conflicto explícito puede ser un indicio de la
existencia de acoso moral.
En efecto, es necesario delimitar lo que constituye acoso y
lo que son las tensiones ordinarias que subyacen en toda comunidad de personas,
de las que no puede decirse que se encuentre exenta el entorno laboral, si
tenemos en cuenta el permanente dinamismo con que se desenvuelve el trabajo en
general y que genera por sí mismo tensiones físicas y psíquicas que pueden
desencadenar padecimientos para el trabajador en atención a la propia
sensibilidad que pueda tener. De este modo, no todas las situaciones que
revelen un conflicto entre un trabajador y su superior jerárquico o entre
trabajadores de igual categoría han de calificarse, sin más, como acoso moral;
es decir, no toda manifestación del poder empresarial, aunque se ejerza de
forma abusiva, puede calificarse como acoso moral, sin perjuicio, obviamente,
de que tales prácticas abusivas encuentren respuesta a través de otras vías
previstas legalmente.
Para recibir la consideración jurídica propia de acoso, ha
de envolverse la actuación empresarial desde el prisma de una presión que ha de
ser maliciosa y con cierta continuidad en el tiempo, con claro objetivo
degradante para la personalidad del trabajador afectado por la conducta.
No es parangonable el acoso moral al ejercicio arbitrario
del poder directivo empresarial, pues mientras que con éste el empresario suele
simplemente buscar por medios inadecuados un mayor aprovechamiento de la mano
de obra imponiendo condiciones de trabajo más favorables a sus intereses, con
el acoso lo que se busca es causar un daño al trabajador socavando su
personalidad. El interés organizativo de la empresa no se presenta en primer
plano, pues resulta obvio que la existencia de un clima hostil en el lugar de
trabajo no lo procura, como tampoco la utilización del trabajador en
actividades inútiles, irrealizables o repetitivas".
Pues bien, no pueden calificarse en modo alguno de
acoso moral, si bien son obvio las relaciones del trabajador con su superior no
son buenas, si no hay hechos ni indicios que revelen la existencia de un
hostigamiento, con una constancia en el tiempo de mínimum seis meses y con la
finalidad de dañar la dignidad del trabajador.
Y al
final pero no menos importante hay que decir que el acoso laboral, mobbing,
puede hacerse en todas direcciones, vertical desde el superior hacia el
trabajador o al revés, o horizontalmente entre los trabajadores.
En
todo caso, si quieres saber más ponte en contacto con nosotros en UGT, aquí
sabemos explicar los derechos y aconsejarte correctamente. Estamos en la 6ª
planta en Diagonal lunes a viernes de 8:30h a 16:30h, (normalmente), también
puedes enviarnos un mail.
Publicado por
Sección Sindical UGT, Concentrix/Webhelp Barcelona
en
miércoles, febrero 07, 2018
No hay comentarios:
Etiquetas:
barcelona,
catalunya,
contact center,
Convenio,
derechos laborales,
sellbytel,
telemarketing,
ugt
Ubicación:
Barcelona, España
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